Volume 2, Issue 6 - June 2007
Last month, I talked a little about customer service, and that's a nice set-up for what I wanted to say today. I was looking over the results of our
customer satisfaction survey, now in its third year, and the year-over-year data shows that while some things change, some things stay the same.
When we ask our customers why they do business with InSys, the number one answer is
very consistent. It's the quality of InSys resources. The number two slot is pretty consistent, too. Last year, it was Business and Industry knowledge, but in '05 and '07 it was trust in the InSys relationship. Last year, Price was in
third place, but in the other years Speed of Response was considered more important. This is all good news, since our goal is always to be the highest value provider, not the lowest price provider.
So thanks again to everyone on
the team for helping make InSys what it is today: a firm that's known for delivering quality resources, with good industry knowledge, in a timely fashion. And thanks again to all the customers who took the time to share their thoughts.
Until next month...
Linda Magnusson-Rosario, CEO
Recruiting Women in IT
According to a Penn State study, recruiters who want to hire women for IT positions need to deliver more than the typical sales pitch
about promotions and job security. HR folks need to understand that women have diverse values and motivations, and tailor their hiring and retention plans accordingly. Read the article.
Google's Going Green
Google seems to be involved in everything these days, and one of its new ventures involves a
$1 million grant to promote the use of plug-in hybrid vehicles, with an additional $10 million going to develop hybrid technology. This week it also activated the largest solar-power installation on a US corporate campus. Read the article.
The iPhone Gamble
Steve Jobs has a lot riding on Apple's new iPhone, which will be in the stores at the
end of this month. Will it be another culture-changing device, like the iPod, or will its high price and network limitations turn people away. One writer at Fox News thinks it may do both. Read the article.
Summertime, Summertime, Sum-Sum-Summertime
Are your ready for your next picnic or family BBQ? You'll find some good summer
recipes in Linda's Top Secret White Binder Cookbook. One of our favorites is Chicken in Balsamic Vinegar, and another good one is for Smokey Baked Black Beans. You can check them out here.
HOME | SITE MAP | TERMS OF USE | SUBSCRIBE TO INSYS VIEWS © Copyright 2010 InSys Consulting
