PROGRAM MANAGEMENT
Many situations in IT call for something more than project management. There are times when managers need a view of the bigger picture, especially where multiple departments and platforms are involved. That's when Program Management
skills are called for.
Today's systems are more inter-dependent than ever and require coordinated management across portfolios. Companies are facing competitive pressure across the board, and must improve both the speed of software
development and the quality of the results.
With program-level management, each project is implemented the same way. That's a tremendous benefit in terms of resource allocation, letting companies find ways to maintain the old while
building the new, and play both games effectively despite a declining head count. Good program management can help companies escape from fire-fighting mode and the unending cycle of break-fix.
INSYS CAPABILITIES
InSys can provide resources with extensive knowledge of software process development, system life cycle development, project planning, project management and impact analysis.
We have experience in Risk Management and
Release Management processes, in the development of metrics for program management, software development and testing organizations, and in the review and consolidation of multiple project plans.
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INSYS AT WORK: PROGRAM MANAGEMENT PROJECT SNAPSHOT
RFP MANAGEMENT
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The Mission
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The client, a pharmaceutical and life sciences organization, is engaged in a multi-year strategic transformation program targeted to improve its supply chain process across the US. This
"Order-to-Cash" (OTC) initiative is aimed at building and delivering a business solution that will support the organization's continued profitability and growth.
The OTC process is a womb-to-tomb concept
and includes the customer interface, order processing, warehousing, delivery management, back ordering, invoicing and payments – the entire supply chain from the point a customer makes an order to the point the
organization receives the cash.
This is a major, long-term program, for which InSys has supplied resources with direct experience in large scale Program Management.
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The Approach
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Phase One of this project was focused on changing out the front end of the OTC process using Siebel's Customer Order Interface, a web-enabled, GUI system, with webMethods middleware
providing the connectors to the legacy environment.
Phase Two included several major projects. The client brought in PeopleSoft for A/R, along with a Warehouse Management System and a Transportation
System from a third party. The first major project was the A/R upgrade, for which InSys helped define and establish an internal Center of Excellence to address any program level challenges. This center was
involved in reorganizing/redefining staffing levels, establishing special work teams and otherwise managing the program.
An InSys consultant was assigned to this center to manage the infrastructure
acquisition and installation, data load, data conversion and reporting.
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The Results
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By providing expertise in Mainframe environments, Siebel, PeopleSoft, webMethods, Enterprise Resource Planning, project/program management and software testing, the client expects to realize an ROI of 60% at
project completion.
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